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vz789 handles your information, payment records and site activity with care. This policy sets out exactly what data we collect, how we use it and what choices you have — access and eligibility depend on your local law and eligible regions.
When you open an account with us, we collect the details you enter — name, contact information, date of birth and any identity documents required for verification. We also record your activity on the site: pages visited, session length, device type and browser settings. When you make a deposit or withdrawal using Nagad, Rocket or another configured payment route, we log the transaction reference, amount and wallet identifier linked to that payment. We do not store your full mobile banking PIN or password — those stay with your wallet provider. We use this data to run your account, process transactions, respond to support requests and meet any compliance obligations that apply in your region. We may also use aggregated, anonymised activity data to improve how the site works. We do not sell your personal information to third parties. Where we share data with payment processors such as the operators behind Nagad or Rocket routes, it is only to complete a transaction you have started. Any third-party service we use is bound by a data-handling agreement. Your eligibility to use this service and the specific data obligations that apply depend on your local law and the regions where access is permitted.
This policy applies to information collected through vz789 and your registered account. It does not extend to third-party sites you navigate to from links on our pages, or to the internal data practices of payment processors handling your Nagad or Rocket transactions. Understanding the boundary helps you know where to direct any data question.
Covers login activity, session history, device identifiers and any account changes you make from your registered profile. This data is held by us and is subject to this policy in full.
We record transaction references and wallet identifiers for deposits and withdrawals. The internal processing rules of Nagad, Rocket or any other wallet provider fall under that provider's own privacy terms, not ours.
Browsing behaviour on vz789 — pages opened, time on page, game lobby navigation — is captured in our logs. This is used to improve site performance and is covered by this policy.
External links, game studio interfaces from providers like JDB or PG Soft, and any off-site tool operate under their own data policies. We cannot accept responsibility for how those third parties handle information you share with them.
You have real, practical options when it comes to your data on vz789. If you want to review what we hold, start from the account settings area in your signed-in profile — your personal details, linked payment methods and transaction history are visible there. If something is wrong, you can update most account fields directly from that screen. For fields that are locked after verification, you can raise a correction request through the support contact route. If you have a question about how a specific piece of data is being used, or want to request that we delete information we are not legally required to keep, contact us through the published support channel. We will acknowledge the request and let you know what is possible under the applicable rules for your region. Eligibility to exercise certain rights may depend on your local law. We do not act on data requests submitted by someone other than the account holder — any request must come from the verified account owner.
Open your signed-in account area to see stored personal details, linked wallet identifiers and your full transaction log, including Nagad and Rocket payment references.
Update editable fields directly in account settings. For locked verification fields, submit a correction request through the support contact route and we will follow the published process.
If you are unsure why a particular piece of information was collected or how it is used, reach us through the support channel shown on the site. We will respond with a factual explanation.
Where we are not legally required to retain information, you may ask us to delete it. We will confirm what is removable given the compliance obligations that apply in your region.
If you have a specific question about your data or want to act on any right described in this policy, use the contact routes published on vz789. We handle data queries separately from general account support — please state clearly in your message that your question is about privacy or personal data so it reaches the right team. Response timelines depend on query complexity and applicable regional requirements.
Open the chat widget from any page on the site while signed in. State your account details and describe your data question clearly so we can locate your record.
Send your privacy query to the support email address listed in the Contact section of the site. Include your registered account email so we can verify your identity before responding.
The Help section in your signed-in account area contains published answers to common data and policy questions. Check there first — many correction and access steps can be completed without contacting us.
Keeping your information handled responsibly is something we treat as an operational standard, not a footnote. We maintain technical controls on how data is stored and who within our team can access it, and we review those controls periodically. Retention periods vary by data type — account profile data is held while your account remains active, transaction records are kept for the period required by applicable compliance rules, and log data is typically held for a shorter operational window. When data is no longer needed and there is no legal obligation to retain it, we remove it.
Account data, including wallet identifiers from Nagad and Rocket transactions, is stored with access controls that restrict it to authorised processes and personnel only.
We use cookies to keep your session active, remember account preferences and measure how pages perform. You can review cookie settings through your browser controls at any time.
We keep data for as long as your account is active or as required by the compliance rules that apply in your region. Once a retention period ends and no obligation remains, we delete that data.
When this policy changes in a material way, we will post the updated version on this page with a revised date. Continuing to use your account after a posted update means you have seen the new terms.
These questions cover what we hear most often about data handling, account records and contact options. If something is not answered here, use the support route described in this policy.
We collect the details you enter during account setup — name, contact information, date of birth and any verification documents required. We also log device type, session activity and transaction references for deposits and withdrawals made through configured payment routes like Nagad and Rocket.
We do not sell your personal data. We share transaction references with payment processors only to complete a transaction you have started — for example, passing a wallet identifier to the Nagad or Rocket processing layer. Any third party we work with is bound by a data-handling agreement covering how they use that information.
Sign in to your account and open the account settings area. Your personal details, linked payment methods and transaction history are visible there. If you need a more complete record or want to see log-level data, contact us through the published support route and request an account data summary.
Editable fields can be updated directly in your account settings. Fields locked after identity verification — such as your registered name or date of birth — require a correction request through our support channel. We follow the verification steps shown in the account help section before making any locked-field change.
Retention periods depend on data type and the compliance obligations that apply in your region. Transaction records are typically kept for the period required by applicable rules. Profile and log data that no longer serves a legal or operational purpose is deleted once the relevant retention window closes.
No. This policy covers data we collect and hold on vz789. The internal data practices of Nagad, Rocket or any other wallet provider are governed by those providers' own privacy terms. We recommend reviewing your wallet provider's policy separately for details on how they handle your mobile banking information.